personal injury claims

A personal injury is a physical or psychological injury, illness or disease that has been caused by somebody else. Personal injuries are usually the result of accidents that were avoidable and shouldn’t have happened at all.

A personal injury claim is the process of recovering compensation for an accident or negligent act that caused you or a loved one an injury.

There are no upfront costs or unexpected fees when you start your claim with us. Our advice is free and your solicitor will work on a no win no fee basis, meaning that you won’t pay a penny for your claim unless it is successful.

If your claim is successfully settled, you’ll pay some legal costs to your solicitor from your compensation. These will be agreed between you and your solicitor before you start your claim, so there will be no surprises.

Every case we work with is different, which makes it hard for us to say how long your compensation claim might take.

In simpler cases, where fault is clear and undeniable the claim may be settled quickly. However, if you’ve suffered a serious or life-changing injury, then your compensation claim may take longer because we need to understand the full impact of your injury and make sure your costs are covered.

Our solicitors will stay in touch and keep you informed every step of the way, so that you always know what stage your claim is at.

The person or company responsible for paying your compensation depends on the type of claim you’re making. Typically, no one person is responsible for paying any compensation and instead the claim is made against their insurance.

So in the case of a road traffic accident it would be the driver’s insurance that covers the cost of your compensation, or if you’re making an accident at work claim your employer’s liability insurance would pay.

We are paid by the specialist personal injury solicitors who we work with because we promote their work through the service we offer.

Our service is free and advisory – it costs you nothing.
We take no payment for connecting you with the right personal injury solicitor for your case.

Our specialist solicitors will charge a fee if your claim is successful. This will be paid as a percentage from the amount of compensation you receive and will have been agreed beforehand.

You can still get in touch with us to see if you are eligible to make a claim. Many people don’t seek medical help or advice straight away, but it can be an important aspect of your case – you can speak to us about this on the phone with one of our Legal Support Advisers.

Around 95% of our cases are settled without the need to go to court. This means there is a very small chance a claim will require a court hearing.

If your case does go to court, your solicitor will be on hand to support and guide you through the process and will make sure you always know what to expect.

Typically, if you’ve suffered an injury in the last three years because of an accident or medical mistake that wasn’t your fault, then it’s likely you have a compensation claim.

There are some cases where these criteria might be different. For example, if you’re claiming on behalf of a child, you have three years from their 18th birthday to make a claim, regardless of how old they were when they were injured.

Your solicitor does the majority of the work throughout your claim, including contacting the responsible party and negotiating on your behalf. This leaves you with the time to focus on your recovery.

However, there are a couple of things you can do to help with your case. Your solicitor may need evidence of your accident, such as photographs or witness names. We realise that it can be difficult to gather this information, but having it before you start your claim could help to make the process simpler.

They will also invite you to take part in a free medical assessment. This is nothing to worry about and usually only takes around 20 minutes. The findings from your assessment will be used to support your compensation claim and can also help you to understand how your recovery is going.

Legal aid was a method of covering the cost of going to court and getting a fair hearing. In 2000, legal aid was made unavailable for personal injury cases, and instead no win no fee or conditional fee agreements were introduced.

Our solicitors can help you to make your claim on a no win no fee basis, which means that if your case isn’t successful you won’t pay a penny.

If your case is successful, you’ll pay a fee to your solicitor as a percentage of the amount you receive, and this percentage will have been agreed before starting your claim.

Your compensation figure is negotiated between your solicitor and the party responsible for your accident. This means we’re not able to let you know how much your final settlement figure might be when you contact us because the negotiations will not have started yet.

If you for any reason you wish to cancel your claim with Complete Accident Solutions you have 14 days to cancel our services .