Skip to content

Privacy Policy & Data Protection

Complete Accident Solutions Ltd (Company Registration Number 6805810) is located at 11 High Street, Pontardawe, Swansea, SA8 4HU.

This Policy sets out the basis on which any personal data we may collect from you through our website, or you provide to us, will be processed.

If you request a call back or if you call us directly, we will store the information you give us. All calls to our offices are recorded for training and regulatory purposes. uses Hypertext Transfer Protocol Secure (HTTPS) to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we use strict procedures and security features to try to prevent unauthorised access.


How long do we store your Personal Information?

Under the legal requirements, article 5 (e) of the GDPR states personal data shall be kept for no longer than is necessary for purposes for which it is being processed.

Complete Accident Solutions Ltd data retention policy is to keep client records up to five years for operational, tax audit, potential claims, lawsuits and regulatory compliance needs.

However, we regularly review our information and erase client personal data when we no longer need it.

We have appropriate processes in place to comply with individuals’ requests for erasure under ‘right to be forgotten’.


Retention period for call recording.


Under FCA regulation CMCOB 2.3.6, we have to retain telephone call recordings for a minimum of 12 months, from the latest of:


  1. the customer withdrawing or deciding not to pursue the claim
  2. the settlement of the claim;
  3. the conclusion of any legal proceedings commenced in connection with the claim;
  4. the conclusion of the handling of any complaint made by the customer to or about the firm, including the handling of the complaint by an alternative dispute resolution scheme (such as the Financial Ombudsman Service);
  5. the termination of the agreement between the firm and the customer; and
  6. the date of the firm’s last contact (by whatever method) with the customer.


We are fully registered under the Data Protection Act 2018 (the ‘Act’) and ensure we comply with all protection the Act affords to you. Further information on the Act is available from the Information Commissioners website.

In some areas of our website, we may ask you to provide information that will enable us to contact you or to supply you with information about our services. The information you provide will be kept confidential and will not be disclosed to third parties without your consent.

In relation to the information provided by you on the enquiry form, you agree that we may use such information in accordance with the purposes for which your information has been obtained.

If, at any time, you would like to review and/or modify any of the details you have provided to us please contact:

Changes to our privacy policy.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

01792 341 069

Call us, for free impartial advice.

Request a Callback

We'll only use your number to call you back

Get in touch anytime via email we'll be happy to answer any queries you have.

GDPRAsset 1

In accordance with the current EU data protection laws, please take a minute to review our Privacy Policy for using our services.
This site uses cookies and other tracking to analyse website use and assist with marketing by continuing to browse the site you are agreeing to our use of cookies.